I have received a message from my bank that the payment has been deducted from my credit card, but your registration portal still shows an unpaid status. What should I do?
Please contact your bank to verify the payment status. If the bank confirms that the funds have been returned, kindly complete the online payment using a laptop or desktop computer instead of a mobile device.
Conference Delegates and Students
I received an error message on the registration portal indicating that my email has already been registered. Could you please advise me on the next steps?
If the registration portal indicates that your email is already registered, please check your spam or junk folder for your registration login details. If you are still unable to access your account, kindly proceed to the Registration counters at the Banquet Hall, Level 3, Kuala Lumpur Convention Centre for further assistance.
I have submitted my student application but have not received any approval. What should I do?
If you have submitted your student application and have not received approval, please check your email (including the spam/junk folder). If you still have not received a response, kindly proceed to the Registration counters at the Banquet Hall, Level 3, Kuala Lumpur Convention Centre for further assistance.
Exhibitors and Stand Personnels
Where is the Exhibitor Help Desk, kiosk location and operating hours?
Hall 2, Ground Level, Kuala Lumpur Convention Centre
Hall 6, Level 1 (New Wing)
- Sunday, 29 March, 1200-2100 hours
- Monday, 30 March, 0900-1800 hours
- Tuesday, 31 March, 0800-1900 hours
- Wednesday, 1 April, 0900-1800 hours
- Thursday, 2 April, 0900-1700 hours
Exhibition Visitors
Where can I obtain more information about the OTC Asia 2026 exhibition?
For more details about the OTC Asia 2026 exhibition, please download the Exhibition Directory here.
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